To support our commitment to delivering exceptional service, we have established a strong supply chain that enables us to deliver our service offering in a cost effective manner across Australia. This ensures, where practical, our high usage generic materials, equipment and plant are readily available. Should the materials, equipment or plant be of a special design or build our business has key relationships with specialist suppliers to further complement this type of demand.
We have also adopted a vendor-neutral approach to ensure that the solution we provide you is the most effective and efficient according to your needs.
For emergency breakdowns or after hours servicing, our spare parts inventory can be easily accessed by our technicians, via a dedicated after hours supervisor at each branch. Alternatively we can store onsite stock for breakdowns at specified client sites as detailed within our agreed Maintenance contracts, whilst also being supported by our national supply chain 24/7, 365 days per year.
Our national footprint across Australia is complemented by the ability to utilize our directly employed workforce nationally where complex projects or significant increase in workflow occurs. In addition, we are supported by specialist subcontractor alliances through peak periods if required. These preferred subcontractors have pre-qualified under our Quality and WHS procedures and will deliver the high standard of workmanship that we pride ourselves on in line with our corporate values and quality requirements.
Subcontractors are screened and undergo an initial assessment to ensure that they have:
- Relevant experience and licensing
- Met specified WHS requirements
- Up-to-date insurance information
- Adequate qualified resources
- Acceptable systems and procedures; and
- Valid and approved references
Sub-contractor performance is also evaluated against our benchmarks on a regular basis to ensure our quality standards are maintained.