Our integrated business intelligence system has been structured to deliver real time benefits to you and to allow us to provide timely and accurate solutions to help optimize the productivity of your critical mechanical assets.ERP System
Services Call Support Team
The Pronto-Xi ERP system has been designed to give us ready access to the data relating to each job we are working on for you. It gives us the capability to track each service call, the service history for your business as well as provide essential reporting and financial information to help you to make informed and timely business decisions.
The Retriever Dispatch & Scheduling system helps us give you improved job visibility by allowing us to deploy and monitor the real time progress of calls. In addition the Retriever platform enables the use of PDAs in providing all repair time stamps, service dockets, site safety inspections, defect identification and customer sign-off electronically in real time. This ensures no loss of essential paperwork and information relating to the delivery of our services.
The I-Service platform provides you with a real time view into your site information and service quality in relation to the works we perform. Trilogy Services believe in providing full transparency into our service delivery. As such we have developed a system that enables our customers to view their site history, current calls and review any essential repair works we have identified and quoted. This will help you make critical decisions on repairs to prevent further deterioration of your plant or enhance capability where appropriate.
The deployment of service calls is coordinated through a dedicated team based in our support centre. We have schedulers dedicated to each branch across the country and allow us to provide seamless execution regardless of the resources available in any single location. The deployment team acts as an extension of our service structure and is able to provide real time update on the progress of works on client sites as well as being the central coordination point for labour, site access and materials.
Out of hours, Trilogy Services provides our customers with a dedicated Australian based after-hours call centre to log calls and deploy work to our national team of after-hours technicians.