Trilogy Mobility 2.0 Has Arrived

The new Trilogy Mobility 2.0 solution has arrived. Our field staff are now equipped with the next generation of smart mobility devices, coupled with the leading field end-to-end mobile workforce management solution from ClickSoftware.

What does this mean for our customers?

It means we will now be able to capture real time data from the field and translate this into comprehensive and timely reporting on our customers’ assets. With greater end-to-end visibility and control of our entire service management chain, we can optimise forecasting, planning, scheduling and real-time management of resource and customer communication.

Using an integrated suite of ClickSoftware cloud solutions, we are now able to offer customers improved service through real-time mobile connectivity and lower costs from the increased productivity of our field force achieved through optimised scheduling.

Take a sneak peek below to see why we’re so excited!







Trilogy Services and TSC Group agrees partnership with Cofely Australia

We are delighted to announce that Trilogy Services’ parent company; TSC Group has entered into a partnership with Cofely Australia, the Australian arm of GDF Suez Energy Services.

This partnership is an exciting development for both companies and we look forward to working together to transform Trilogy’s capabilities for the benefit of our customers and employees.

Cofely is the brand of the Energy Services division of GDF Suez, a world leader in providing building maintenance services and energy solutions. With over 40 years of experience, 78,000 employees across 30 countries and a turnover of A$21 billion, Cofely has a strong track record in the international building and energy services markets.

As part of this partnership, our customers will benefit from a range of new and differentiated services offerings, including bundled services, build-own-operate HVAC solutions and energy management. We will also be sharing best practices and processes between the Trilogy Services and Cofely businesses, giving our customers access to world-class expertise and the latest in technological developments and innovations.

From a day-to-day perspective, operations in our business will remain the same, so you can rely on the same personal working relationships that you have had in the past and you can depend on the same high quality of work.

We are grateful to you for giving us the opportunity to provide you with our services and look forward to discussing those in more depth with you over the coming months.

If you have any further questions about the partnership and what it means to you, please contact us at

Trilogy Keeping Customers Comfortable with Cloud-Based Real-Time Mobile Communications from ClickSoftware

Australia HVAC service provider chooses ClickSoftware’s cloud-based solutions to deliver exceptional service while streamlining operations

Burlington, MA, November 20, 2013 – Recognizing the strategic role that enterprise mobility plays in enhancing field force productivity and communication, Trilogy Services has turned to ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), to balance the need to provide excellent customer experience while increasing the efficiency of its national mobile workforce.

Using an integrated suite of ClickSoftware cloud solutions, Trilogy will intelligently plan and execute effective service for customers of its industrial heating, ventilation and air conditioning (HVAC) business, resulting in increased real-time visibility, control and productivity of the field service force while enjoying significant time and cost savings. “ClickSoftware’s robust and flexible cloud-based solution will deliver an always-on connection to our field force, allowing Trilogy to make real-time decisions as business needs change and arms us with the mobile technology that will differentiate our level of service,” said Mark Williamson, CEO of Trilogy. “Following the Trilogy roll-out, the company will also deploy ClickSoftware in the New Zealand business unit, Cowley Services, during the first half of 2014.”

After completing a quick cloud implementation, Trilogy will benefit from ClickSoftware’s scheduling and mobility solutions by:

  • Improving customer service through real-time mobile connectivity
  • Increasing productivity of field workers by prioritizing and optimizing scheduling
  • Providing business-wide visibility for management, field staff and back office employees
  • Reducing billing cycles with more accurate information gathered in real-time from mobile devices

Trilogy will provide its field technicians the flexibility to access the same ClickSoftware solution using a variety of mobile devices and platforms, which field technicians can use for everything from accessing maps and driving directions, to health and safety compliance checklists on site. ClickSoftware’s device agnostic approach supports the growing trend toward enterprise BYOD (Bring Your Own Device).

“Our clients have a choice. Whether delivered in the cloud, or installed on site, the service industry knows ClickSoftware’s solutions leads to faster customer response and efficient allocation of field resources across the territories,” said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. “ClickSoftware’s expertise working with global services organizations will enable Trilogy to improve and track performance, and further strengthen their position as the leading HVAC and refrigeration maintenance business in Australia.”

About Trilogy
Trilogy Services is a national provider of commercial and industrial HVAC and Refrigeration solutions across Australia. Our core service offering includes HVAC design and installation, servicing and maintenance as well as 24-hour emergency breakdown assistance.

With a field force of 200 qualified technicians located across 13 branches, Trilogy has the capability and capacity to provide clients from a variety of industry sectors with tailored solutions to optimize and maintain their HVAC assets.

Operating with a customer centric approach, our solutions are driven by the needs and requirements of the clients first and foremost. Our services are engineered to provide our clients with increased asset lifecycle visibility and management, giving them greater control over operating costs and resource planning. To find out more, please visit

About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the “Service chain optimization” concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit Follow us on Twitter.

Safe Harbor Statement
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to Trilogy Services from using ClickSoftware’s cloud-based solutions. Such “forward-looking statements” involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the “Risk Factors” section and elsewhere in ClickSoftware’s annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

Trilogy Website Re-launch

Trilogy Building Services is pleased to announce the re-launch of our new website, designed with a fresh look and containing the latest information about our service offerings.

The site aims to give both existing and prospective customers an overview of our extensive service offering in the HVAC & R fields.

The site’s homepage welcomes visitors with a clean uncluttered design along with featured content focused on our mission to provide our clients with the relevant product information and to share our knowledge and expertise in the field of HVAC & R.

We invite you to take a look around the site to discover what we can do for you. Whether it’s a preventative maintenance program for your building or an energy audit to identify areas of cost savings, one of our 13 branches nationally can help – visit the website to find your nearest branch.

Please continue to check our site at regular intervals as we will be using it to bring you updates on the many exciting developments we have planned for the business in the coming months. We’ll also be building on the existing content to provide our customers with general tips and helpful advice on HVAC&R systems, industry news as well as new innovations to our product and service offering.

Further improvements to the site are scheduled for July 2013 and we will keep you informed of these new features as they are launched. We hope that you find this resource useful.

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